The Invisible System Inside Your Shop
Most repair shops think their client reviews reflect the customer service skills of their front-of-house staff, but what clients are…
Most repair shops think their client reviews reflect the customer service skills of their front-of-house staff, but what clients are…
Electronic modules on modern vehicles ‘speak’ to each other (and to your scan tool) on multiplexed networks. Can you diagnose…
Across the country, many auto repair shops have technicians working 8–10 hours per day but producing only 3–5 billed hours.…
Hiring doesn’t need another playbook. It needs a reality check. This session is a deep dive into what it really…
Designed for current and aspiring service advisors, this course takes a hands-on, real-talk approach to growing as a service advisor…
For complete and correct repairs on today’s cars and trucks, techs need to start with a plan—and stick with it.…
Relationships in Vehicle Circuits – Voltage, Current, and Resistance Circuit Behavior and Fault Pattern Recognition Electrical and Electronic System Diagnostic…
Diagnostic Techniques – Current Probes, Vacuum, & Pressure Transducers Quick Diagnoses of Engine Mechanical Issues Without Disassembly Camshaft Timing Diagnostics…
A high-impact, interactive workshop designed to help service advisors, managers, and shop owners unlock motivation, improve performance, and drive results.…
Sharpen your instincts and elevate your accuracy with Developing Better Diagnostic Judgment and Critical Thinking – a powerful, real world…
The long-term strength of the independent aftermarket depends on workforce development and leadership succession. In an increasingly competitive labor market,…
Delphi’s senior instructor Dave Hobbs will bring intermediate to advanced technicians up to date on the evolution and operation of…