Designed for current and aspiring service advisors, this course takes a hands-on, real-talk approach to growing as a service advisor by diving into actual experiences from the field. Each session features real-world scenarios. Scenarios that actually happened on the service drive, broken down and discussed by two seasoned industry experts who have seen it all. Together with the group, we’ll unpack what went wrong, what we could have done differently, and what we can take away from each situation to raise our game. You’ll get insight into how top advisors handle tough conversations, recover from missteps, and turn challenges into opportunities. Expect open dialogue, live feedback, and group participation as we examine everything from missed sales and “dropped balls” to moments where a small adjustment made a big impact.