Ed Howie is a Customer Retention Expert, keynote speaker, and Founder & CEO of Lifelong Customers®️, where he is leading a movement to help organizations stop measuring growth by how many customers they acquire and start measuring it by how many they keep.

For more than 30 years, Ed has helped organizations including Chick-fil-A, H-E-B Grocery, United Airlines, Kroger, and 7-Eleven create brands responsible for more than $650 million in incremental revenue by bringing greater clarity to their strategy, stronger alignment to their teams, and deeper connections with their customers.

Ed believes that Clarity creates Alignment. Alignment accelerates Sales Velocity. Through the Lifelong Customer Retention System™ and his signature keynote, “Lifelong Customers®️: Stop Chasing Strangers,” he helps leaders increase customer lifetime value, reduce churn, and multiply sales and profits by turning existing customers into Lifelong Customers®️.

His message is simple:

Stop chasing strangers. Love the customers who love you already.