Get an inside look at PAMA’s federal advocacy agenda and the work taking place behind the scenes to protect and advance the oil and lube change industry. Led by PAMA Government Affairs Chair Justin Ci…

Drawing from more than 30 years of leadership experience, including Chick-fil-A, H-E-B, and organizations across retail, banking, healthcare, and service industries, Ed Howie demonstrates how customer…

By the end of 2026, an estimated three out of five auto service shops will be using AI in some form, yet most quick lube operators are forming their opinions from vendor marketing rather than independ…

Is your shop inspection ready? Description: Tapping into decades of experience helping shops like yours, we will give you the tips, strategies, and best practices you need to make sure you breeze thro…

Drawing from more than 30 years of leadership experience, including Chick-fil-A, H-E-B, and organizations across retail, banking, healthcare, and service industries, Ed Howie demonstrates how customer…

The 2026 elections will have important implications for the automotive aftermarket, and PAMA members will be among the first to hear what the results mean for the oil and lube change industry. Present…

Strong customer service starts with strong shop leadership. In this iFLEX at AAPEX session, PAMA Education Chair and longtime industry expert Matt Webb will share key customer service best practices f…

Drawing from more than 30 years of leadership experience, including Chick-fil-A, H-E-B, and organizations across retail, banking, healthcare, and service industries, Ed Howie demonstrates how customer…

Cyber-crime is one of the fastest growing and most dynamic exposures in business today. Hardly a day goes by that we don’t hear about a security breach or incident involving the loss of sensitive data…