Discussion on how quick lube operators can use, digital tools, direct-mail, and trusted brand partnerships to strengthen the customer experience, build trust across generations, and drive repeat busin…

AI is changing how customers search, choose, and engage with quick lube shops. Learn the modern marketing strategies that drive more car counts, increase repeat visits, and grow revenue.

Drawing from more than 30 years of leadership experience, including Chick-fil-A, H-E-B, and organizations across retail, banking, healthcare, and service industries, Ed Howie demonstrates how customer…

Is your shop inspection ready? Description: Tapping into decades of experience helping shops like yours, we will give you the tips, strategies, and best practices you need to make sure you breeze thro…

Drawing from more than 30 years of leadership experience, including Chick-fil-A, H-E-B, and organizations across retail, banking, healthcare, and service industries, Ed Howie demonstrates how customer…

The 2026 elections will have important implications for the automotive aftermarket, and PAMA members will be among the first to hear what the results mean for the oil and lube change industry. Present…

Strong customer service starts with strong shop leadership. In this iFLEX at AAPEX session, PAMA Education Chair and longtime industry expert Matt Webb will share key customer service best practices f…