Strong customer service starts with strong shop leadership. In this iFLEX at AAPEX session, PAMA Education Chair and longtime industry expert Matt Webb will share key customer service best practices for shop managers, drawn from the recognized PAMA Management Training course.

Attendees will get a preview of the practical knowledge and skills covered in the course, including how managers can lead effective teams, improve daily operations, strengthen customer interactions, and uphold the high standards expected across the oil and lube change industry.

Designed for shop owners, managers, and team leaders, this session will offer valuable insight into the tools and approaches that help managers create better customer experiences, build stronger teams, and support long-term business success.