Repair Shop HQ features live, experiential, hands-on training for you conducted by elite trainers in the field.

Trainers have been selected by a panel of industry professionals to create this stellar lineup for you! See it all from diagnosing and repairing your business to how to attract top talent, and more – it’s all here.

  Tuesday, November 3, 2020

  • Repair Shop HQ

    10:00am – 12:30pm

    Labscope Usage for the New Owner

    Level: Beginner

    Trainer:

    Jim Wilson
    GROUP TRAINING ACADEMY

    Location: Training Room 1

    Setting up a Labscope and getting the pattern stable can be a daunting task for the new owner. How to set the time, voltage, and trigger is the first step in all testing. Testing the five primary signal types found on vehicles (direct current, alternating current, frequency, pulse-width, and serial data) such as the CAN pattern is next, followed by how to understand the five critical dimensions of amplitude, frequency, shape, pulse-width, and pattern of the signal. Understanding these items will make you more comfortable and make money by using your labscope daily.

    Instructor Jim Wilson has put together a must have class for every technician out there. This class will help you when it takes longer to diagnose a job than you would like. This covers a step by step approach to engine diagnostics: analytical troubleshooting—where to start, preliminary tests you can do to be the most accurate with your diagnostic time. This is not a superficial glance at what it takes to diagnose today's complicated vehicles, no, this is an in-depth study guide of how to spot problems before they are problems.

    Key Takeaways:

    • Deciding which tool is best to use for which type of job
    • In-depth coverage on scanners, labscopes, graphing meters, low amp probes
    • Graphing meters
    • Low Amp Clamp testing – (quick tests for injectors, fuel pumps, ignition coils, even ignition modules)

  • Repair Shop HQ

    10:00am – 12:30pm
    1:00pm – 3:30pm

    A Deep Dive Into the CAN

    Level: Intermediate

    Trainer:

    Richard Cregar
    AUTOMOTIVE TRAINING AUTHORITY ATA

    Location: Training Room 2

    An in-depth investigation of the history and structure of the Controller Area Networks (CAN) as utilized on late model light and heavy duty vehicles. The course will investigate both the hardware platform and the software platforms that various types of CAN in use today are structured and operate. Diagnostic strategies will be based upon the poorly understood reality that the CAN network functions both as a capacitor and an inductor. Therefore it is subject to both Capacative and Inductive Reactance. This fact is key to performing fast and accurate diagnostics on CAN networks.

    Desired Outcomes:

    • Familiarity with theory and operation of CAN
    • Understanding that there are a wide variety of CAN networks and they must be identified prior to testing
    • Diagnostic strategies, based upon the DVOM as a primary test tool
    • Demystification of CAN, debunking many common CAN myths
    • Sparking an interest in the learner not to fear CAN to excite them to pursue further study into operating and test strategies.

  • Repair Shop HQ

    11:30am – 2:00pm

    Strategies for Effective Leadership

    Level: Advanced

    Trainer:

    Bill Haas
    President, HAAS PERFORMANCE CONSULTING

    Location: Training Room 3

    Didn't think you were the leader? If you are getting kicked from behind, you must be out front. Stop expending your energy on avoiding being the leader. Accept the fact that people are depending on you to provide direction, vision and purpose.

    When leaders fail, people quit. Implement effective leadership strategies and improve the opportunities for your team to excel. A strategic approach creates alignment between individual or team objectives and values. Take away strategies for creating a culture, empowering your people, and providing positive influence.

  • Repair Shop HQ

    1:00pm – 3:30pm

    European Diagnostics: What You Need to Know

    Level: Intermediate

    Trainer:

    Jim Wilson
    GROUP TRAINING ACADEMY

    Location: Training Room 1

    What do you need to know when performing diagnostics on a EURO vehicle? Make your job easier. Learn to use the platform and engine designations to access the data information. Learn to use OBD2 information to determine how a code sets. What is the VW Data Blocks? Why the EURO vehicles use Additive and Multiplicative instead of Long Term and Short-Term Fuel Trim. Why sometimes you will need more than one scan tool.

    Topics covered:

    • Scan Tool Types & Set Up
    • New Names To Learn
    • Audi & VW Diagnostics
    • European vs Domestic Fuel Trim
    • Autoscan of 2004 VW Beetle Using VCDS Software
    • Live Scan Data KOER 2004 VW Beetle
    • Live Scan Data KOER Launch X – 431 PADIII
    • Mercedes Benz Diagnostics

    Course Objectives:
    After completing this course, the participant will:

    • Thoroughly understand the European approach to diagnostics and basic principles
    • Understand VW Data Blocks
    • Locate additional information to help to set up the scan tool for diagnostics

  • Repair Shop HQ

    2:30pm – 5:00pm

    Diagnosing and Repairing Your Business

    Level: Intermediate

    Trainer:

    Cecil Bullard
    CEO, INSTITUTE FOR AUTOMOTIVE BUSINESS EXCELLENCE

    Location: Training Room 3

    This is a class about the business numbers, the formulas to get those numbers and what they are telling you. When you understand your numbers you better understand where your biggest opportunities are, and where your biggest problems are and this can be the difference between getting by and earning 20% net. There are lots of shops doing lots of work and making little or no profits. Learning the numbers that will make you successful, how to find them and what they are telling you will increase your odds of having a business that takes care of you and your family, as well as your employees and their families, while creating happier customers.

    Learners will:

    • Be better able to determine the numbers that they need to make them the most successful.
    • Be able to see a clearer picture of what they need to fix to run a more profitable shop.
    • Understand where their limited resources will make the most impact on their customers.
    • Increase their profits and create a more stable business.

  Wednesday, November 4, 2020

  • Repair Shop HQ

    10:00am – 12:30pm

    ADAS Calibrations and Diagnostics

    Level: Advanced

    Trainer:

    Mike Reynolds
    Owner Diagnostician Trainer, MASS

    Location: Training Room 1

    This session covers types of ADAS calibrations and available tooling necessary for performing them. We discuss the benefits and pitfalls of both OEM and aftermarket tooling options. Applying the principals of operation covered in the introduction to ADAS session, we dive into manufacturer specific systems and calibrations. We discuss calibration failures and how to address them using actual case studies from vehicles in the field.

    The attendee will leave this session with:

    • A strategic approach to troubleshooting common, and collision related calibration failures.
    • An understanding of the tools needed to perform calibrations for all American, Asian, and European vehicles.
    • A workbook full of tips and tricks used in the field during calibrations and diagnostics

  • Repair Shop HQ

    10:00am – 12:30pm

    Essential Diagnostics 1

    Level: Intermediate

    Trainer:

    Eric Ziegler
    Owner Tech, EZ DIAGNOSTIC SOLUTIONS INC

    Location: Training Room 2

    This is a critical thinking or logical approach class to address many of the issues that face techs every day; working on systems that are new to them or that they have little or no experience diagnosing. The course is a mix of critical thinking, theory, diagnostic testing methods, tooling and real-world case studies. Four areas will be addressed: mechanical testing, fuel trim diagnostics, ignition testing and network communication issues. Graphing scan data, archiving data and other useful diagnostic software will be discussed. Lots of real world, not so forward case studies will be used to illustrate these processes and techniques.

    Key objectives:

    • See how you can diagnose each type of problem with basic tools and high tech tools.
    • Learn how to figure out what to do next in your diagnostic process.
    • See what your results should be and where to go next.
    • See a quick review of the "Flatrater" test drive and how to gather information.

  • Repair Shop HQ

    11:30am – 2:00pm

    Breaking the Mold, Getting Out of the Price Based Model and Into the Value Based Model

    Level: Beginner

    Trainer:

    Murray Voth
    President, RPM TRAINING

    Location: Training Room 3

    This course is about making a paradigm shift. It is about shifting away from the commodity, price-based model that many shops have fallen into and becoming a consultative and service-based business model. The reason most other trades people are paid more than automotive technicians is that they charge straight time similar to lawyers and accountants. These trades and professions recognized early on that the only thing they have to sell is time. So, they have figured out how to get paid for every minute. In addition to that, when consumers use these trades and professions, they are looking for a solution, not the specific price for an item. For example, if I have a plumbing leak, I want to know how much to fix the leak, not the cost of 12 inches of copper pipe.

    General learning outcome: Shop owners and managers will learn that between 50 and 60% of the driving public want to have their vehicle serviced and repaired in the most convenient way possible. These potential clients are not price conscious but value conscious. That means they are not interested in the price of a specific item, they just want someone to manage their transportation and keep it safe, reliable, and economical. It means that looking after clients and their vehicles this way will automatically make a technician more efficient and productive, which will lead to higher wages and better profitability.

    Specific learning outcomes:

    • How to gain at least one billed hour per technician per day
    • How to gain at least .5 billed hour per repair order.
    • Understand how 1 and 2 will contribute to improved gross profit on labour and improved net profit.
    • Gain the knowledge and understanding of how to move away from being a commodity and price base shop to a consultative and service and value-based shop.

  • Repair Shop HQ

    1:00pm – 3:30pm

    Aftertreatment Diagnosis, The New Reality With Today’s Electronically Controlled Diesel Truck

    Level: Intermediate

    Trainer:

    Tony Salas
    GROUP TRAINING ACADEMY

    Location: Training Room 1

    Training Seminar Objective: Given information in training seminar, the attendee will be demonstrated aftertreatment operation and updates installed in diesel applications today.

    Diagnosis of diesel trucks has changed since 2011. 2018-2019 light duty diesel trucks require more technical expertise and skill. This training seminar will review the latest in aftertreatment systems in new diesel light duty applications.

    Key objectives:

    • What is old and what is new? Review 2007 aftertreatment systems. What is the Diesel oxidation catalyst (DOC). Diesel Particulate Filter (DPF).
    • Selective Catalyst Reduction (SCR) how NOX is reduced.
    • Ammonia Slip Catalyst, function?
    • Sensors, EGT, DPS, SOOT and Ammonia, how can you use them to diagnose issues.
    • Types of Derate, idle or speed
    • General Diagnosis

  • Repair Shop HQ

    1:00pm – 3:30pm

    Essential Diagnostic Steps: Part II

    Level: Advanced

    Trainer:

    Eric Ziegler
    Owner Tech, EZ DIAGNOSTIC SOLUTIONS INC

    Location: Training Room 2

    This course is a continuation of Essential Diagnostic Steps: Part I. The same "logic based" diagnostic decision-making process will be followed but with more advanced testing techniques.

    Introduction to vacuum transducer testing and waveform analysis techniques are covered. Fuel trim diagnostics are expanded to cover bank to bank air flow imbalance issues. A fuel trim "cheat sheet" will be presented and discussed how to avoid diagnostic fuel trim pitfalls. The Flatrate Test Drive is enhanced by using Volumetric Efficiency. VE calculations and the means to do so are discussed. A Flatrate Test Drive "cheat sheet" will also be introduced and how to gleam the most information with the least amount of effort. Network diagnostic fundamentals and testing techniques will also be discussed. A network diagnostic "cheat sheet" and self-study techniques will be presented as well.

    This class encourages a logic approach to many common problems that tend to stymie techs. It is a common sense approach to eliminating the possible causes of a problem and directing techs to the appropriate area to test. It is a balance of theory, discussion, and real-world case studies.

  • Repair Shop HQ

    2:30pm – 5:00pm

    Next Generation Diagnostic Sales Skills

    Level: Intermediate

    Trainer:

    Jeremy Oneal
    ADVISORFIX

    Location: Training Room 3

    The cars of tomorrow are coming, but what about the cars we have to diagnose today. The technological advancements on the road today can turn a simple repair into a diagnostic nightmare. Getting paid for your diagnostic time is critical to the profitability of your shop. Learn how to build a profitable diagnostic pricing strategy tailor-made for your shop and demographics. You will learn how top Service Advisors present and close the sale. We will help you learn how to overcome the top 3 sales objections customers are going to give you when charging properly for diagnostic services.

    Key takeaways:

    • Learn how to properly price your diagnostic packages based on your market and your profit targets.
    • Create a rock-solid sales strategy for closing diagnostic sales.
    • Create a system for overcoming the top 3 sales objections when selling diagnostic services.

  Thursday, November 5, 2020

  • Repair Shop HQ

    10:00am – 12:30pm
    1:00pm – 3:30pm

    Introduction to Going Multi-Location Parts 1 & 2

    Level: Intermediate

    Trainer:

    Greg Bunch
    Owner, ASPEN AUTO CLINIC

    Location: Training Room 1

    Key takeaways for this class:

    • Tools needed to begin the journey of becoming a successful multi-location shop owner
    • Evaluate your current situation so that you can build a solid foundation to build upon
    • Discover the critical steps you'll need to take when approaching potential growth scenarios by evaluating the pros and cons of possible opportunities
    • We will also cover topics from staffing and equipment to marketing and real estate

  • Repair Shop HQ

    10:00am – 12:30pm

    Push Button Ignition Diagnostics

    Level: Intermediate

    Trainer:

    John Thornton
    President, AUTOTRAIN INC

    Location: Training Room 2

    This class will assist technicians in developing a diagnostic routine for handling the common complaint of "I press the ignition start push button and nothing happens". Wireless communication, Immobilizer, Steering Lock and ACC/Run/Crank Relay Control are the main topics to be covered.

    Key Takeaways:

    • The learner will be taught a logical diagnostic approach to solve the complaint of "No Ignition" when the ignition push button is pressed.
    • The learner will be shown multiple ways to diagnose antennas, intelligent keys and receivers using aftermarket tools.
    • The learner will be able to correctly interpret scan data from the critical control modules when the ignition function is not available.
    • The learner will be shown how to manage the complexity of these systems so as to determine what is the correct sub-system to diagnose first.

  • Repair Shop HQ

    11:30am – 2:00pm

    How to Attract Top Talent

    Level: Intermediate

    Trainer:

    Rick White
    President, 180BIZ

    Location: Training Room 3

    Our experience shows that it takes an average of seven months to replace a great tech and we see that number only growing. Waiting for someone to leave to recruit for their replacement gets you "Mr. Right Now" in desperation instead of "Mr. Right." Like Apple and Google, you need the best talent banging down your door every day. This class teaches you how to become your own Talent Magnet and get exactly that.

    In this course you'll learn:

    • The mistakes you're making in your hiring process right now.
    • What the top 1% need and want from a company to come on board and stay. 
    • Strategies to turn your business into a "Talent Magnet".

    You will stop chasing top talent and start attracting them. You and your amazing team will become a Talent Magnet and bring the cream of the crop right to your front door.

  • Repair Shop HQ

    1:00pm – 3:30pm

    In Cylinder Pressure Transducer Diagnostics

    Level: Intermediate

    Trainer:

    John Thornton
    President, AUTOTRAIN INC

    Location: Training Room 2

    This class explains how an in cylinder pressure transducer (electronic compression gauge) is used to diagnose engine mechanical problems. This is the most efficient method to diagnose engine mechanical issues. Four (4) area will be covered: exhaust path restrictions, intake path restrictions, cam timing issues and valve leakage.

    Key Takeaways:

    • The learner will be able to interpret cranking and running compression patterns captured by an in-cylinder pressure transducer.
    • The learner will be taught how to verify cam timing.
    • The learner will be able to correctly identify an exhaust path restriction or an intake path restriction.
    • The learner will be shown how to diagnose "slight" valve leakage that does not affect cranking compression pressures.

  • Repair Shop HQ

    2:30pm – 5:00pm

    Extreme Communication

    Level: Intermediate

    Trainer:

    Maylan Newton
    CEO, EDUCATIONAL SEMINARS INSTITUTE

    Location: Training Room 3

    Maylan will discuss having those conversations you dread with employees, partners, vendors and family members although these conversations need to take place most of us avoid them! Gain some news tools to help you deal with these difficult conversations, turn confrontations into conversations that improve your business and lower your stress, and make you a better leader.

Experience even more with live demos in Joe’s Garage and gain insights from panels and more at The AAPEX Stage.