Dori Eppstein is a leadership and operations strategist serving the independent automotive repair industry. With 15 years of experience in shop environments and a Master’s degree in Psychology, Dori specializes in strengthening leadership consistency, accountability systems, and operational performance under pressure.

As a multi-shop executive and consultant, she works directly with independent repair owners and managers to improve retention, protect profitability, and build resilient leadership practices that support long-term business sustainability. Dori has created and delivered more than 1,000 presentations focused on communication, culture, and measurable performance improvement.

At AAPEX 2026, Dori equips independent shop leaders with practical strategies to maintain clarity, accountability, and performance stability in one of the most demanding industries in the marketplace.