Most repair shops think their client reviews reflect the customer service skills of their front-of-house staff, but what clients are…
Speaker: Kathleen Callahan
Level: Intermediate
Target Audience: Service Advisors, Shop Owners, Technicians
Across the country, many auto repair shops have technicians working 8–10 hours per day but producing only 3–5 billed hours.…
Speaker: Rick White
Level: Intermediate
Target Audience: Shop Owners
Take control of your business by mastering the tools and strategies to build a resilient, high-functioning organization. In this dynamic…
Speaker: Kent Bullard
Level: Advanced
Target Audience: Service Advisors, Shop Owners
Most shop owners know they should document processes and delegate responsibilities, few ever get around to it. AI tools can…
Speaker: Jimmy Alauria
Target Audience: Shop Owners
Financial clarity protects independent ownership. In today’s competitive and increasingly consolidated aftermarket, shops that fail to connect daily behavior to…
Speaker: Dori Eppstein
Level: Intermediate
Target Audience: Shop Owners
The Production Problem You’re Not Solving- Every shop leader has felt it. The nagging sense that if you pay a…
Speaker: Mike Bennett
Level: Intermediate
Target Audience: Shop Owners
Processes. Nobody likes them. Everybody needs them. I invite you to a session developed to spark a flame for establishing…
Speaker: lauralee schmidt
Level: Intermediate
Target Audience: Service Advisors, Shop Owners
Today’s customers expect speed and consistency, comparing your experience to companies like Amazon and DoorDash. If your processes fall short,…
Speaker: Bill Haas
Target Audience: Shop Owners