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X-WR-CALDESC:Events for AAPEX
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T123000
DTEND;TZID=America/Los_Angeles:20261103T130000
DTSTAMP:20261018T040724Z
CREATED:20260722T185721Z
LAST-MODIFIED:20261018T040724Z
UID:10000824-1793709000-1793710800@www.aapexshow.com
SUMMARY:NOLN State of the Industry Updates
DESCRIPTION:Gain valuable perspective on where the oil and lube change industry stands today and where it is headed next. In this iFLEX at AAPEX session\, National Oil & Lube News — the industry’s leading magazine — will present a State of the Industry update designed specifically for quick lube and preventive maintenance professionals. \nThis session will highlight key trends\, challenges\, and opportunities shaping the industry\, including market conditions\, operator priorities\, customer expectations\, service growth\, workforce considerations\, and the evolving competitive landscape. Attendees will walk away with a broader understanding of the forces influencing their businesses and the insights they need to plan\, adapt\, and grow. \nWhether you are an owner\, operator\, manager\, supplier\, or industry partner\, this session will provide a timely look at the current state of the industry and what it may mean for the future of oil and lube change operations.
URL:https://www.aapexshow.com/event/noln-state-of-the-industry-updates/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoCCeFlRkuTJObowgh937H_headshot-1786031829757.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T130000
DTEND;TZID=America/Los_Angeles:20261103T133000
DTSTAMP:20261018T040936Z
CREATED:20261002T040942Z
LAST-MODIFIED:20261018T040936Z
UID:10000889-1793710800-1793712600@www.aapexshow.com
SUMMARY:PAMA Membership Meeting
DESCRIPTION:
URL:https://www.aapexshow.com/event/pama-membership-meeting/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/20241029_AAPEX_16x9_v1.00_01_07_17.Still007.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T140000
DTEND;TZID=America/Los_Angeles:20261103T150000
DTSTAMP:20261018T040724Z
CREATED:20260722T185722Z
LAST-MODIFIED:20261018T040724Z
UID:10000514-1793714400-1793718000@www.aapexshow.com
SUMMARY:Managing Your Cyber Risk
DESCRIPTION:Cyber-crime is one of the fastest growing and most dynamic exposures in business today. Hardly a day goes by that we don’t hear about a security breach or incident involving the loss of sensitive data to hackers. We will discuss several layers of risk management that will help reduce a business’s exposure as well as coverage options available to transfer the risk to an insurance carrier.
URL:https://www.aapexshow.com/event/managing-your-cyber-risk/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/png:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photowUQJDRd5RP2vEGVA99HU_headshot-1786033335251.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T150000
DTEND;TZID=America/Los_Angeles:20261103T153000
DTSTAMP:20261018T040725Z
CREATED:20260722T185723Z
LAST-MODIFIED:20261018T040725Z
UID:10000825-1793718000-1793719800@www.aapexshow.com
SUMMARY:PAMA Management Course Highlights
DESCRIPTION:Strong customer service starts with strong shop leadership. In this iFLEX at AAPEX session\, PAMA Education Chair and longtime industry expert Matt Webb will share key customer service best practices for shop managers\, drawn from the recognized PAMA Management Training course. \nAttendees will get a preview of the practical knowledge and skills covered in the course\, including how managers can lead effective teams\, improve daily operations\, strengthen customer interactions\, and uphold the high standards expected across the oil and lube change industry. \nDesigned for shop owners\, managers\, and team leaders\, this session will offer valuable insight into the tools and approaches that help managers create better customer experiences\, build stronger teams\, and support long-term business success.
URL:https://www.aapexshow.com/event/pama-management-course-highlights/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photocaBryXYKT92eYNlFn1ej_headshot-1786033245330.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T153000
DTEND;TZID=America/Los_Angeles:20261103T163000
DTSTAMP:20261018T040726Z
CREATED:20260722T185723Z
LAST-MODIFIED:20261018T040726Z
UID:10000515-1793719800-1793723400@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T163000
DTEND;TZID=America/Los_Angeles:20261103T170000
DTSTAMP:20261018T040940Z
CREATED:20261017T040945Z
LAST-MODIFIED:20261018T040940Z
UID:10000934-1793723400-1793725200@www.aapexshow.com
SUMMARY:Bay Talk Presented by Valvoline Global
DESCRIPTION:
URL:https://www.aapexshow.com/event/bay-talk-presented-by-valvoline-global/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/20241029_AAPEX_16x9_v1.00_01_07_17.Still007.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T100000
DTEND;TZID=America/Los_Angeles:20261104T110000
DTSTAMP:20261018T040727Z
CREATED:20260722T185724Z
LAST-MODIFIED:20261018T040727Z
UID:10000516-1793786400-1793790000@www.aapexshow.com
SUMMARY:Election Updates: Government Advocacy and PAMA
DESCRIPTION:The 2026 elections will have important implications for the automotive aftermarket\, and PAMA members will be among the first to hear what the results mean for the oil and lube change industry. \nPresented the day after Election Day\, this timely iFLEX at AAPEX session will feature PAMA’s federal lobbyist\, Towner French\, and his team\, who will provide an insider’s look at key election outcomes\, shifts in congressional leadership\, and the policy priorities likely to shape the year ahead. Attendees will gain valuable perspective on who won\, who lost\, and how the new political landscape may impact PAMA’s advocacy efforts on behalf of its members. \nDesigned specifically for quick lube and preventive maintenance professionals\, this session will help attendees better understand the federal issues that could affect their businesses\, the industry’s legislative outlook\, and how PAMA is working to protect and advance member interests in Washington.
URL:https://www.aapexshow.com/event/election-updates-government-advocacy-and-pama/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photot9YGT6bTTPevDrlGqPE8_headshot-1786033272832.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T120000
DTEND;TZID=America/Los_Angeles:20261104T130000
DTSTAMP:20261018T040727Z
CREATED:20260722T185725Z
LAST-MODIFIED:20261018T040727Z
UID:10000517-1793793600-1793797200@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers-2/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T130000
DTEND;TZID=America/Los_Angeles:20261104T133000
DTSTAMP:20261018T040728Z
CREATED:20260722T185726Z
LAST-MODIFIED:20261018T040728Z
UID:10000826-1793797200-1793799000@www.aapexshow.com
SUMMARY:OSHA Updates
DESCRIPTION:Is your shop inspection ready? \nDescription: Tapping into decades of experience helping shops like yours\, we will give you the tips\, strategies\, and best practices you need to make sure you breeze through inspections with confidence! \nFrom pre-inspection strategies to post-inspection follow-up\, learn how to navigate every step with ease. \nBe proactive. Be prepared. Be safe.
URL:https://www.aapexshow.com/event/osha-updates/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/png:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photo5FJnJrekQtOCF9lAbisq_headshot-1786033382433.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T140000
DTEND;TZID=America/Los_Angeles:20261104T143000
DTSTAMP:20261018T040931Z
CREATED:20260915T180040Z
LAST-MODIFIED:20261018T040931Z
UID:10000883-1793800800-1793802600@www.aapexshow.com
SUMMARY:More Customers. More Revenue. How AI Is Reshaping Quick Lube Marketing
DESCRIPTION:AI is changing how customers search\, choose\, and engage with quick lube shops. Learn the modern marketing strategies that drive more car counts\, increase repeat visits\, and grow revenue.
URL:https://www.aapexshow.com/event/more-customers-more-revenue-how-ai-is-reshaping-quick-lube-marketing/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/20241029_AAPEX_16x9_v1.00_01_07_17.Still007.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T143000
DTEND;TZID=America/Los_Angeles:20261104T150000
DTSTAMP:20261018T040729Z
CREATED:20260722T185726Z
LAST-MODIFIED:20261018T040729Z
UID:10000827-1793802600-1793804400@www.aapexshow.com
SUMMARY:How Leading Service Centers Are Using AI
DESCRIPTION:
URL:https://www.aapexshow.com/event/bay-talk-presented-by-leverege/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoq56XCfmWTtjEsTFZy8Ew_headshot-1786033221450.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T150000
DTEND;TZID=America/Los_Angeles:20261104T160000
DTSTAMP:20261018T040729Z
CREATED:20260722T185727Z
LAST-MODIFIED:20261018T040729Z
UID:10000518-1793804400-1793808000@www.aapexshow.com
SUMMARY:AI in Quick Lube Customer Service: What 100\,000 Calls Reveal
DESCRIPTION:By the end of 2026\, an estimated three out of five auto service shops will be using AI in some form\, yet most quick lube operators are forming their opinions from vendor marketing rather than independent\, shop-level evidence. This session is a plain-talk\, vendor-neutral guide to the AI tools now reaching quick lube customer service (from phone answering and chat to follow-up\, reviews\, and call analytics) and which of them actually deliver. It then goes somewhere no marketing deck can: into the data behind more than 100\,000 real customer calls and chats from quick lube and automotive service locations\, from single shops to 200-plus-location operators. Those calls show what customers actually want\, when call volume spikes versus when staff can answer\, and the exact moments customers give up and call the shop down the street. Attendees will learn where AI genuinely helps in a real quick lube setting\, where it still falls short\, and the questions every operator should ask before trusting any tool or vendor with their customers. Everyone leaves with an interactive scorecard to grade their own shop’s phone and chat experience on Monday morning.
URL:https://www.aapexshow.com/event/ai-in-quick-lube-customer-service-what-100000-calls-reveal/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoEMFlHTBGSnOkKeA2lWq4_headshot-1786031894748.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T160000
DTEND;TZID=America/Los_Angeles:20261104T163000
DTSTAMP:20261018T040941Z
CREATED:20261017T040947Z
LAST-MODIFIED:20261018T040941Z
UID:10000935-1793808000-1793809800@www.aapexshow.com
SUMMARY:Winning on Experience\, Trust\, and Value
DESCRIPTION:Discussion on how quick lube operators can use\, digital tools\, direct-mail\, and trusted brand partnerships to strengthen the customer experience\, build trust across generations\, and drive repeat business.
URL:https://www.aapexshow.com/event/winning-on-experience-trust-and-value/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/20241029_AAPEX_16x9_v1.00_01_07_17.Still007.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T103000
DTEND;TZID=America/Los_Angeles:20261105T113000
DTSTAMP:20261018T040730Z
CREATED:20260722T185728Z
LAST-MODIFIED:20261018T040730Z
UID:10000519-1793874600-1793878200@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers-3/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T123000
DTEND;TZID=America/Los_Angeles:20261105T130000
DTSTAMP:20261018T040731Z
CREATED:20260722T185729Z
LAST-MODIFIED:20261018T040731Z
UID:10000828-1793881800-1793883600@www.aapexshow.com
SUMMARY:PAMA and Advocacy
DESCRIPTION:Get an inside look at PAMA’s federal advocacy agenda and the work taking place behind the scenes to protect and advance the oil and lube change industry. \nLed by PAMA Government Affairs Chair Justin Cialella and PAMA’s federal lobbyist\, this session will provide an overview of the association’s current advocacy priorities and the conversations happening in Washington on behalf of members. Topics will include timely updates on Right to Repair\, PFAS\, EPA regulations\, and other federal policy issues that could impact quick lube and preventive maintenance businesses. \nAttendees will gain a better understanding of how PAMA is engaging with Senators\, Representatives\, and regulatory agencies to represent the industry’s interests\, address emerging challenges\, and support the long-term success of member shops. The session will also include an opportunity for Q&A\, giving attendees the chance to ask questions and learn more about how PAMA’s advocacy work supports their businesses and the industry as a whole.
URL:https://www.aapexshow.com/event/pama-and-advocacy/
LOCATION:iFLEX PAMA Stage – V4155
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photot9YGT6bTTPevDrlGqPE8_headshot-1786033272832.jpg
END:VEVENT
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