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X-WR-CALDESC:Events for AAPEX
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DTSTART;TZID=America/Los_Angeles:20261103T140000
DTEND;TZID=America/Los_Angeles:20261103T150000
DTSTAMP:20260817T193735Z
CREATED:20260722T185722Z
LAST-MODIFIED:20260817T193735Z
UID:10000514-1793714400-1793718000@www.aapexshow.com
SUMMARY:Managing Your Cyber Risk
DESCRIPTION:Cyber-crime is one of the fastest growing and most dynamic exposures in business today. Hardly a day goes by that we don’t hear about a security breach or incident involving the loss of sensitive data to hackers. We will discuss several layers of risk management that will help reduce a business’s exposure as well as coverage options available to transfer the risk to an insurance carrier.
URL:https://www.aapexshow.com/event/managing-your-cyber-risk/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photowUQJDRd5RP2vEGVA99HU_headshot-1786033335251.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T153000
DTEND;TZID=America/Los_Angeles:20261103T163000
DTSTAMP:20260817T193737Z
CREATED:20260722T185723Z
LAST-MODIFIED:20260817T193737Z
UID:10000515-1793719800-1793723400@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T100000
DTEND;TZID=America/Los_Angeles:20261104T110000
DTSTAMP:20260817T193738Z
CREATED:20260722T185724Z
LAST-MODIFIED:20260817T193738Z
UID:10000516-1793786400-1793790000@www.aapexshow.com
SUMMARY:Election Updates: Government Advocacy and PAMA
DESCRIPTION:The 2026 elections will have important implications for the automotive aftermarket\, and PAMA members will be among the first to hear what the results mean for the oil and lube change industry. \nPresented the day after Election Day\, this timely iFLEX at AAPEX session will feature PAMA’s federal lobbyist\, Towner French\, and his team\, who will provide an insider’s look at key election outcomes\, shifts in congressional leadership\, and the policy priorities likely to shape the year ahead. Attendees will gain valuable perspective on who won\, who lost\, and how the new political landscape may impact PAMA’s advocacy efforts on behalf of its members. \nDesigned specifically for quick lube and preventive maintenance professionals\, this session will help attendees better understand the federal issues that could affect their businesses\, the industry’s legislative outlook\, and how PAMA is working to protect and advance member interests in Washington.
URL:https://www.aapexshow.com/event/election-updates-government-advocacy-and-pama/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photot9YGT6bTTPevDrlGqPE8_headshot-1786033272832.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T120000
DTEND;TZID=America/Los_Angeles:20261104T130000
DTSTAMP:20260817T193738Z
CREATED:20260722T185725Z
LAST-MODIFIED:20260817T193738Z
UID:10000517-1793793600-1793797200@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers-2/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T150000
DTEND;TZID=America/Los_Angeles:20261104T160000
DTSTAMP:20260817T193741Z
CREATED:20260722T185727Z
LAST-MODIFIED:20260817T193741Z
UID:10000518-1793804400-1793808000@www.aapexshow.com
SUMMARY:AI in Quick Lube Customer Service: What 100\,000 Calls Reveal
DESCRIPTION:By the end of 2026\, an estimated three out of five auto service shops will be using AI in some form\, yet most quick lube operators are forming their opinions from vendor marketing rather than independent\, shop-level evidence. This session is a plain-talk\, vendor-neutral guide to the AI tools now reaching quick lube customer service (from phone answering and chat to follow-up\, reviews\, and call analytics) and which of them actually deliver. It then goes somewhere no marketing deck can: into the data behind more than 100\,000 real customer calls and chats from quick lube and automotive service locations\, from single shops to 200-plus-location operators. Those calls show what customers actually want\, when call volume spikes versus when staff can answer\, and the exact moments customers give up and call the shop down the street. Attendees will learn where AI genuinely helps in a real quick lube setting\, where it still falls short\, and the questions every operator should ask before trusting any tool or vendor with their customers. Everyone leaves with an interactive scorecard to grade their own shop’s phone and chat experience on Monday morning.
URL:https://www.aapexshow.com/event/ai-in-quick-lube-customer-service-what-100000-calls-reveal/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photoEMFlHTBGSnOkKeA2lWq4_headshot-1786031894748.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T103000
DTEND;TZID=America/Los_Angeles:20261105T113000
DTSTAMP:20260817T193741Z
CREATED:20260722T185728Z
LAST-MODIFIED:20260817T193741Z
UID:10000519-1793874600-1793878200@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers-3/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/08/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
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