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DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T110000
DTSTAMP:20260722T195803Z
CREATED:20260427T221259Z
LAST-MODIFIED:20260722T195803Z
UID:10000461-1793698200-1793703600@www.aapexshow.com
SUMMARY:The Invisible System Inside Your Shop
DESCRIPTION:Most repair shops think their client reviews reflect the customer service skills of their front-of-house staff\, but what clients are really reacting to is the communication system inside the shop. Communication between roles is what drives client trust\, workflow\, and revenue\, and when that system is not working\, the client can feel it throughout their entire experience\, no matter how friendly the person at the counter is. \nEvery shop has a chain of information that starts with the client concern\, moves through write-up\, inspection\, technician notes\, advisor conversations\, approvals\, and ends with vehicle pickup. When that flow of information is clear and consistent between the front counter\, the advisors\, the technicians\, and the client\, the shop feels professional and in control. When the flow breaks\, the advisor is guessing\, the technician feels unheard\, the CSR cannot answer the question\, and the client starts to lose confidence. \nMost customers do not say no because of price.They say no because the shop does not feel confident and in control. \nThe good news is this is not personality\, and it is not luck. It is a system\, and systems can be trained. \nIn this session\, Kathleen Callahan breaks down the invisible communication system inside high-performing shops and shows how the way information moves between roles directly affects trust\, efficiency\, culture\, and billed hours. She will share a simple\, repeatable process that can be taught inside your own shop in short\, focused meetings. This framework can be trained in as few as ten 30-minute sessions with your team\, making it realistic for busy shops that want real change without shutting down production. \nIf you want your shop to feel more organized\, your team to work better together\, and your clients to trust the process from the first phone call to confident pickup\, this class will show you how the invisible system really works.
URL:https://www.aapexshow.com/event/the-invisible-system-inside-your-shop/
LOCATION:The Venetian\, Galileo 905-906
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260722T195818Z
CREATED:20260427T221633Z
LAST-MODIFIED:20260722T195818Z
UID:10000471-1793698200-1793709000@www.aapexshow.com
SUMMARY:Why Your Technicians Only Produce 3–5 Hours a Day — and How to Turn It Into 10–12
DESCRIPTION:Across the country\, many auto repair shops have technicians working 8–10 hours per day but producing only 3–5 billed hours. Most shop owners assume the problem lies with the technician — that the team is slow\, inefficient\, or lacking motivation. \nIn most cases\, that assumption is wrong. \nThe majority of production problems in repair shops are caused by operational bottlenecks that prevent technicians from staying productive throughout the day. Breakdowns in workflow\, poor communication between the front and back of the shop\, slow estimating processes\, unclear expectations\, and training gaps often create hidden delays that dramatically reduce billable hours. \nIn this session\, Rick White will help shop owners diagnose the true causes of low productivity and identify the specific bottlenecks that may be affecting their shop. Attendees will learn how to recognize where production leaks occur and implement practical strategies to eliminate them. \nWhen these operational issues are addressed\, a well-run general repair shop should be capable of producing 10–12 billed hours per technician per 8-hour day. This course will give shop owners the tools to close the gap and unlock the productivity their team is capable of achieving. \nBy the end of this course\, attendees will be able to: \n\nIdentify the most common operational bottlenecks that reduce technician productivity\nDiagnose where billable hours are being lost within their shop’s workflow\nUnderstand how communication breakdowns impact production\nImprove estimating processes and expectation setting between advisors and technicians\nImplement strategies that allow technicians to consistently produce more billable hours\n\n Why This Course Is Essential \nProductivity is one of the largest profit drivers in an auto repair shop. Yet many shop owners are operating with technicians who work full days but produce only a fraction of the billable hours they are capable of generating. \nThis gap significantly impacts shop profitability\, technician compensation\, and overall operational efficiency. Unfortunately\, many owners mistakenly believe the issue is the technician rather than the systems surrounding them. \nThis course addresses that misconception by helping shop owners understand the operational factors that influence technician productivity and how to correct them. \nAlignment with Current Industry Needs \nIndependent repair shops today face technician shortages\, rising operating costs\, and increasing demand for efficiency. Maximizing the productivity of existing technicians has become critical for maintaining profitability and meeting customer expectations. \nThis course directly addresses these challenges by helping shop owners identify hidden operational inefficiencies and improve production without relying solely on hiring additional technicians — a strategy that is increasingly difficult in today’s labor market.
URL:https://www.aapexshow.com/event/why-your-technicians-only-produce-3-5-hours-a-day-and-how-to-turn-it-into-10-12/
LOCATION:The Venetian\, Galileo 1005-1006
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T093000
DTEND;TZID=America/Los_Angeles:20261104T113000
DTSTAMP:20260722T195919Z
CREATED:20260427T221645Z
LAST-MODIFIED:20260722T195919Z
UID:10000476-1793784600-1793791800@www.aapexshow.com
SUMMARY:Chaos to Control: Develop and Implementing SOP’s
DESCRIPTION:Take control of your business by mastering the tools and strategies to build a resilient\, high-functioning organization. In this dynamic workshop\, we’ll guide you through the process of creating and implementing effective Standard Operating Procedures (SOPs) that foster a culture of excellence\, readiness for change\, and streamlined operations. Learn how to develop processes that not only align your team but also adapt to evolving challenges\, ensuring long-term growth and success. Gain practical insights into managing teams\, driving accountability\, and embedding structure into your organization for sustainable performance. \nKey Takeaways: \n\nBuild a culture of accountability and adaptability.\nCraft and implement SOPs that drive clarity and consistency.\nManage team dynamics for seamless process adoption.\nEnsure your business is prepared to thrive amidst change and uncertainty.\n\nIdeal for business owners\, managers\, and team leaders ready to transform their operations from chaos to control.
URL:https://www.aapexshow.com/event/chaos-to-control-develop-and-implementing-sops/
LOCATION:The Venetian\, Galileo 1005-1006
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T093000
DTEND;TZID=America/Los_Angeles:20261104T123000
DTSTAMP:20260722T195927Z
CREATED:20260427T221707Z
LAST-MODIFIED:20260722T195927Z
UID:10000487-1793784600-1793795400@www.aapexshow.com
SUMMARY:Build a shop that Runs Without You - Capture Knowledge\, Delegate Roles\, and Scale with AI
DESCRIPTION:Most shop owners know they should document processes and delegate responsibilities\, few ever get around to it. AI tools can help you quickly capture your knowledge\, build usable systems and transition from an owner-dependent business to one that runs smoothly without you. \n\nClear Usable Systems Built from Experience\nDefined Roles\, Responsibilities & Key Performance Statistics for Every Position\nSmooth Transfer of Responsibilities Across Team Members\nClear Expectations – Reduce Confusion\, Burnout and Turnover\nScalable Business Operations Without Constant Owner Involvement\n\nWhen your knowledge is captured and your team clearly owns their roles\, your shop becomes more stable\, profitable\, and scalable.
URL:https://www.aapexshow.com/event/build-a-shop-that-runs-without-you-capture-knowledge-delegate-roles-and-scale-with-ai/
LOCATION:The Venetian\, Marco Polo 805&806
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261104T120000
DTEND;TZID=America/Los_Angeles:20261104T133000
DTSTAMP:20260722T195642Z
CREATED:20260427T221135Z
LAST-MODIFIED:20260722T195642Z
UID:10000447-1793793600-1793799000@www.aapexshow.com
SUMMARY:Numbers That Drive Performance: Turning KPIs Into Daily Shop Behavior
DESCRIPTION:Financial clarity protects independent ownership. \nIn today’s competitive and increasingly consolidated aftermarket\, shops that fail to connect daily behavior to financial metrics risk margin erosion\, inconsistent productivity\, and long-term instability. \nMost teams do not resist accountability; they resist numbers they do not understand. \nThis session bridges the gap between financial reporting and daily execution\, helping leaders translate ARO\, Effective Labor Rate (ELR)\, Gross Profit %\, productivity\, and comeback rates into actionable team conversations. \nParticipants will learn how to: \n\nSimplify complex KPIs into role-specific language\nConnect diagnostic thoroughness and workflow discipline to increased ARO\nIdentify behaviors that erode effective labor rate\nProtect gross profit through clearer internal communication\nRun short\, productive KPI meetings without creating defensiveness\nAlign technician and advisor behavior with long-term profitability goals\n\nAttendees will leave with a practical framework for improving financial literacy across roles\, increasing buy-in\, and strengthening operational discipline — directly supporting the sustainability and independence of their repair business.
URL:https://www.aapexshow.com/event/numbers-that-drive-performance-turning-kpis-into-daily-shop-behavior/
LOCATION:The Venetian\, Galileo 1005-1006
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T093000
DTEND;TZID=America/Los_Angeles:20261105T110000
DTSTAMP:20260722T195918Z
CREATED:20260427T221640Z
LAST-MODIFIED:20260722T195918Z
UID:10000474-1793871000-1793876400@www.aapexshow.com
SUMMARY:The End of the Crutch: Why Culture and Accountability\, Not Comp Plans\, Drives the Bays
DESCRIPTION:The Production Problem You’re Not Solving- \nEvery shop leader has felt it. The nagging sense that if you pay a tech too well or guarantee too much\, they’ll lose focus on production and stop pushing. So\, the pay plan becomes the motivator\, the threat\, and the lever you pull when production slows down. Compensation was never built to do that job\, and leaning on it is quietly masking the real issue: unclear expectations\, unspoken standards\, processes that create friction instead of flow\, and leadership that hasn’t had the hard conversations yet. This session makes the case that your production problem isn’t simply a pay problem\, and how the shops who are winning right now have figured it out.
URL:https://www.aapexshow.com/event/the-end-of-the-crutch-why-culture-and-accountability-not-comp-plans-drives-the-bays/
LOCATION:The Venetian\, Galileo 1005-1006
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T093000
DTEND;TZID=America/Los_Angeles:20261105T113000
DTSTAMP:20260722T195636Z
CREATED:20260427T221122Z
LAST-MODIFIED:20260722T195636Z
UID:10000440-1793871000-1793878200@www.aapexshow.com
SUMMARY:The Process Portal
DESCRIPTION:Processes.  Nobody likes them. Everybody needs them. I invite you to a session developed to spark a flame for establishing systems and processes inside your business. Creating shop culture\, creating organization\, and creating structure leads to a better tomorrow for your entire team. This is all found inside the processes\, policies\, procedures\, and systems you put in place. In this class we will discover where there is opportunity to implement change inside your shop and create a personalized process and path to take back home.
URL:https://www.aapexshow.com/event/the-process-portal/
LOCATION:The Venetian\, Galileo 1003-1004
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261105T093000
DTEND;TZID=America/Los_Angeles:20261105T123000
DTSTAMP:20260722T195929Z
CREATED:20260427T221712Z
LAST-MODIFIED:20260722T195929Z
UID:10000490-1793871000-1793881800@www.aapexshow.com
SUMMARY:Speed of Service - Time is Crucial!
DESCRIPTION:Today’s customers expect speed and consistency\, comparing your experience to companies like Amazon and DoorDash. If your processes fall short\, your reputation and revenue feel it. \nIdentify what’s slowing your shop down and learn how to build systems that create speed and flow—without sacrificing quality. \n\nIdentify hidden time-wasters\nBuild faster\, more effective workflows\nImprove parts and scheduling processes\nStreamline team communication\nSet clear expectations and accountability\nUse speed to build customer trust\nTurn efficiency into a profit driver\n\nThis isn’t about rushing—it’s about refining. Walk away with practical tools to run a smoother\, more efficient shop with purpose.
URL:https://www.aapexshow.com/event/speed-of-service-time-is-crucial/
LOCATION:The Venetian\, Marco Polo 805&806
CATEGORIES:Inside the Shop
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