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SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers-3/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
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SUMMARY:PAMA and Advocacy
DESCRIPTION:Get an inside look at PAMA’s federal advocacy agenda and the work taking place behind the scenes to protect and advance the oil and lube change industry. \nLed by PAMA Government Affairs Chair Justin Cialella and PAMA’s federal lobbyist\, this session will provide an overview of the association’s current advocacy priorities and the conversations happening in Washington on behalf of members. Topics will include timely updates on Right to Repair\, PFAS\, EPA regulations\, and other federal policy issues that could impact quick lube and preventive maintenance businesses. \nAttendees will gain a better understanding of how PAMA is engaging with Senators\, Representatives\, and regulatory agencies to represent the industry’s interests\, address emerging challenges\, and support the long-term success of member shops. The session will also include an opportunity for Q&A\, giving attendees the chance to ask questions and learn more about how PAMA’s advocacy work supports their businesses and the industry as a whole.
URL:https://www.aapexshow.com/event/pama-and-advocacy/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
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