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DTSTART;TZID=America/Los_Angeles:20261103T123000
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DTSTAMP:20261001T160833Z
CREATED:20260722T185721Z
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UID:10000824-1793709000-1793710800@www.aapexshow.com
SUMMARY:NOLN State of the Industry Updates
DESCRIPTION:Gain valuable perspective on where the oil and lube change industry stands today and where it is headed next. In this iFLEX at AAPEX session\, National Oil & Lube News — the industry’s leading magazine — will present a State of the Industry update designed specifically for quick lube and preventive maintenance professionals. \nThis session will highlight key trends\, challenges\, and opportunities shaping the industry\, including market conditions\, operator priorities\, customer expectations\, service growth\, workforce considerations\, and the evolving competitive landscape. Attendees will walk away with a broader understanding of the forces influencing their businesses and the insights they need to plan\, adapt\, and grow. \nWhether you are an owner\, operator\, manager\, supplier\, or industry partner\, this session will provide a timely look at the current state of the industry and what it may mean for the future of oil and lube change operations.
URL:https://www.aapexshow.com/event/noln-state-of-the-industry-updates/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T140000
DTEND;TZID=America/Los_Angeles:20261103T150000
DTSTAMP:20261001T160835Z
CREATED:20260722T185722Z
LAST-MODIFIED:20261001T160835Z
UID:10000514-1793714400-1793718000@www.aapexshow.com
SUMMARY:Managing Your Cyber Risk
DESCRIPTION:Cyber-crime is one of the fastest growing and most dynamic exposures in business today. Hardly a day goes by that we don’t hear about a security breach or incident involving the loss of sensitive data to hackers. We will discuss several layers of risk management that will help reduce a business’s exposure as well as coverage options available to transfer the risk to an insurance carrier.
URL:https://www.aapexshow.com/event/managing-your-cyber-risk/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T150000
DTEND;TZID=America/Los_Angeles:20261103T153000
DTSTAMP:20261001T160835Z
CREATED:20260722T185723Z
LAST-MODIFIED:20261001T160835Z
UID:10000825-1793718000-1793719800@www.aapexshow.com
SUMMARY:PAMA Management Course Highlights
DESCRIPTION:Strong customer service starts with strong shop leadership. In this iFLEX at AAPEX session\, PAMA Education Chair and longtime industry expert Matt Webb will share key customer service best practices for shop managers\, drawn from the recognized PAMA Management Training course. \nAttendees will get a preview of the practical knowledge and skills covered in the course\, including how managers can lead effective teams\, improve daily operations\, strengthen customer interactions\, and uphold the high standards expected across the oil and lube change industry. \nDesigned for shop owners\, managers\, and team leaders\, this session will offer valuable insight into the tools and approaches that help managers create better customer experiences\, build stronger teams\, and support long-term business success.
URL:https://www.aapexshow.com/event/pama-management-course-highlights/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photocaBryXYKT92eYNlFn1ej_headshot-1786033245330.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T153000
DTEND;TZID=America/Los_Angeles:20261103T163000
DTSTAMP:20261001T160836Z
CREATED:20260722T185723Z
LAST-MODIFIED:20261001T160836Z
UID:10000515-1793719800-1793723400@www.aapexshow.com
SUMMARY:Winning Lifelong Customers®: Stop Chasing Strangers
DESCRIPTION:Drawing from more than 30 years of leadership experience\, including Chick-fil-A\, H-E-B\, and organizations across retail\, banking\, healthcare\, and service industries\, Ed Howie demonstrates how customer retention becomes an operational advantage rather than simply a marketing initiative. \nParticipants will learn how to: \n\nStop chasing strangers and intentionally grow the customers who already know and trust them.\nCreate clarity around what winning looks like for every employee.\nIncrease customer frequency\, referrals\, and profitability without increasing marketing spend. \nApply the principles of the Wonder of WOOO® (Winning Others Over and Over®) to build stronger customer relationships through intentional leadership and operational consistency.
URL:https://www.aapexshow.com/event/winning-lifelong-customers-stop-chasing-strangers/
LOCATION:The Venetian\, Level 2\, iFlex by PAMA Stage
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/07/attendee-photoR202LKZVQfuJbHTk6W5d_headshot-1786033554977.jpg
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