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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T110000
DTSTAMP:20260813T193410Z
CREATED:20260427T221259Z
LAST-MODIFIED:20260813T193410Z
UID:10000461-1793698200-1793703600@www.aapexshow.com
SUMMARY:The Invisible System Inside Your Shop
DESCRIPTION:Most repair shops think their client reviews reflect the customer service skills of their front-of-house staff\, but what clients are really reacting to is the communication system inside the shop. Communication between roles is what drives client trust\, workflow\, and revenue\, and when that system is not working\, the client can feel it throughout their entire experience\, no matter how friendly the person at the counter is. \nEvery shop has a chain of information that starts with the client concern\, moves through write-up\, inspection\, technician notes\, advisor conversations\, approvals\, and ends with vehicle pickup. When that flow of information is clear and consistent between the front counter\, the advisors\, the technicians\, and the client\, the shop feels professional and in control. When the flow breaks\, the advisor is guessing\, the technician feels unheard\, the CSR cannot answer the question\, and the client starts to lose confidence. \nMost customers do not say no because of price.They say no because the shop does not feel confident and in control. \nThe good news is this is not personality\, and it is not luck. It is a system\, and systems can be trained. \nIn this session\, Kathleen Callahan breaks down the invisible communication system inside high-performing shops and shows how the way information moves between roles directly affects trust\, efficiency\, culture\, and billed hours. She will share a simple\, repeatable process that can be taught inside your own shop in short\, focused meetings. This framework can be trained in as few as ten 30-minute sessions with your team\, making it realistic for busy shops that want real change without shutting down production. \nIf you want your shop to feel more organized\, your team to work better together\, and your clients to trust the process from the first phone call to confident pickup\, this class will show you how the invisible system really works. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/the-invisible-system-inside-your-shop/
LOCATION:The Venetian\, Galileo 905-906
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T113000
DTSTAMP:20260813T193309Z
CREATED:20260427T221127Z
LAST-MODIFIED:20260813T193309Z
UID:10000443-1793698200-1793705400@www.aapexshow.com
SUMMARY:CAN Bus Busters! Tips & Techniques for Network "Failures to Communicate"
DESCRIPTION:Electronic modules on modern vehicles ‘speak’ to each other (and to your scan tool) on multiplexed networks.  Can you diagnose those networks when there’s a “failure to communicate”? \nJoin Dave Hobbs\, senior technical trainer for Phinia’s Delphi divsion\, for real-world hands-on diagnostics on: \n\nUnderstanding vehicle communication networks for CAN\, LIN\, Ethernet\, & MOST\nScan tool\, DLC break out box\, DMM\, and lab scope tips ON a live vehicle\nU-Code diagnostic tips & wiring repair techniques critical for accurate diagnostics\n\n  \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/can-bus-busters-tips-techniques-for-network-failures-to-communicate/
LOCATION:The Venetian Expo\, Level 2\, Joe’s Garage\, Bay 3
CATEGORIES:Vehicle Technology
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2Ff6K9yrfHSKqlaQMEKFn3_Dave-Hobbs20Red20Oval20Fuel20Pumps.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193424Z
CREATED:20260427T221633Z
LAST-MODIFIED:20260813T193424Z
UID:10000471-1793698200-1793709000@www.aapexshow.com
SUMMARY:Why Your Technicians Only Produce 3–5 Hours a Day — and How to Turn It Into 10–12
DESCRIPTION:Across the country\, many auto repair shops have technicians working 8–10 hours per day but producing only 3–5 billed hours. Most shop owners assume the problem lies with the technician — that the team is slow\, inefficient\, or lacking motivation. \nIn most cases\, that assumption is wrong. \nThe majority of production problems in repair shops are caused by operational bottlenecks that prevent technicians from staying productive throughout the day. Breakdowns in workflow\, poor communication between the front and back of the shop\, slow estimating processes\, unclear expectations\, and training gaps often create hidden delays that dramatically reduce billable hours. \nIn this session\, Rick White will help shop owners diagnose the true causes of low productivity and identify the specific bottlenecks that may be affecting their shop. Attendees will learn how to recognize where production leaks occur and implement practical strategies to eliminate them. \nWhen these operational issues are addressed\, a well-run general repair shop should be capable of producing 10–12 billed hours per technician per 8-hour day. This course will give shop owners the tools to close the gap and unlock the productivity their team is capable of achieving. \nBy the end of this course\, attendees will be able to: \n\nIdentify the most common operational bottlenecks that reduce technician productivity\nDiagnose where billable hours are being lost within their shop’s workflow\nUnderstand how communication breakdowns impact production\nImprove estimating processes and expectation setting between advisors and technicians\nImplement strategies that allow technicians to consistently produce more billable hours\n\n Why This Course Is Essential \nProductivity is one of the largest profit drivers in an auto repair shop. Yet many shop owners are operating with technicians who work full days but produce only a fraction of the billable hours they are capable of generating. \nThis gap significantly impacts shop profitability\, technician compensation\, and overall operational efficiency. Unfortunately\, many owners mistakenly believe the issue is the technician rather than the systems surrounding them. \nThis course addresses that misconception by helping shop owners understand the operational factors that influence technician productivity and how to correct them. \nAlignment with Current Industry Needs \nIndependent repair shops today face technician shortages\, rising operating costs\, and increasing demand for efficiency. Maximizing the productivity of existing technicians has become critical for maintaining profitability and meeting customer expectations. \nThis course directly addresses these challenges by helping shop owners identify hidden operational inefficiencies and improve production without relying solely on hiring additional technicians — a strategy that is increasingly difficult in today’s labor market. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/why-your-technicians-only-produce-3-5-hours-a-day-and-how-to-turn-it-into-10-12/
LOCATION:The Venetian\, Galileo 1005-1006
CATEGORIES:Inside the Shop
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193524Z
CREATED:20260427T221648Z
LAST-MODIFIED:20260813T193524Z
UID:10000477-1793698200-1793709000@www.aapexshow.com
SUMMARY:From Start to Stay - Hiring with Intention
DESCRIPTION:Hiring doesn’t need another playbook. It needs a reality check. \nThis session is a deep dive into what it really takes to find\, interview\, and actually keep the right people on your team. You’ll learn how to write job ads that stand out without sounding desperate\, ask interview questions that tell you what you actually need to know\, and create a hiring experience that makes the right people feel like they’ve finally found the shop they’ve been looking for. \nLed by Sara Fraser\, VP of Auto Ignite Management\, who interviews more techs and advisors in a month than some shops do in a lifetime. Which means she’s seen the red flags\, the weird answers\, the resume fiction\, and she’s here to help you avoid hiring your next regret. \nThis isn’t about manifesting the perfect team. It’s about building one with intention\, the right tools\, and a process that actually works. No more guesswork\, recycled interview questions\, or generic job ads that blend in with the noise. It’s time to rethink the way you hire because if your process hasn’t changed in years\, it’s probably not working. \nWhat You’ll Learn: \n\nWhat today’s workforce is really looking for (and what’s pushing them away)\nHow to write job ads that stand out and speak to the right people\nInterviewing strategies that go deeper than “Are you a team player?”\nHow to spot the difference between a solid fit and a walking red flag\nHow your hiring process might be turning people off before they even apply\nHow to show candidates they’re not just applying to a job\, they’re joining something better\n\nThis isn’t just another hiring class. It’s the one that will change the way you attract\, interview\, and connect with the people your shop really needs. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/from-start-to-stay-hiring-with-intention/
LOCATION:The Venetian\, Galileo 1003-1004
CATEGORIES:Talent Management
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2FUEXMvIeR6mSqgn650nuK_sara20headshot20newest201201.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193525Z
CREATED:20260427T221650Z
LAST-MODIFIED:20260813T193525Z
UID:10000478-1793698200-1793709000@www.aapexshow.com
SUMMARY:Targeting Solutions Service Advisor Case Studies
DESCRIPTION:Designed for current and aspiring service advisors\, this course takes a hands-on\, real-talk approach to growing as a service advisor by diving into actual experiences from the field. Each session features real-world scenarios. Scenarios that actually happened on the service drive\, broken down and discussed by two seasoned industry experts who have seen it all. Together with the group\, we’ll unpack what went wrong\, what we could have done differently\, and what we can take away from each situation to raise our game. You’ll get insight into how top advisors handle tough conversations\, recover from missteps\, and turn challenges into opportunities. Expect open dialogue\, live feedback\, and group participation as we examine everything from missed sales and “dropped balls” to moments where a small adjustment made a big impact. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/targeting-solutions-service-advisor-case-studies/
LOCATION:The Venetian\, Galileo 1001-1002
CATEGORIES:Service Advisor Training
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2FHRw2RdLETRO0JVbx4eeu_Headshot202026.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193526Z
CREATED:20260427T221652Z
LAST-MODIFIED:20260813T193526Z
UID:10000479-1793698200-1793709000@www.aapexshow.com
SUMMARY:Vehicle Game Plans - Mastering Your Diagnostic Skills
DESCRIPTION:For complete and correct repairs on today’s cars and trucks\, techs need to start with a plan—and stick with it. This course presents effective and insightful approaches that can be put into play immediately\, boosting confidence and building repeatable paths to diagnostic successes. Technicians will also learn skills and strategies for essential tools like meters\, lab scopes and other test equipment. \nWhat you will learn: \n\nBuild a “game plan” with intuitive and logical steps to diagnose driveability concerns\, including “no-code” scenarios\nUsing PCM/pressure transducer strategies and enabling criteria methods to analyze issues\nTackle battery concerns\, including coding\, reprogramming\, parasitic draw\, voltage drop and engine testing\nUnderstand relative compression\, gas analysis\, fuel flow testing\, fuel trim and current ramping\n\nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/vehicle-game-plans-mastering-your-diagnostic-skills/
LOCATION:The Venetian\, Galileo 901-902
CATEGORIES:Vehicle Technology
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2FMashXfGzTUGBjkPD7QNw_G-Truglia.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193528Z
CREATED:20260427T221657Z
LAST-MODIFIED:20260813T193528Z
UID:10000482-1793698200-1793709000@www.aapexshow.com
SUMMARY:Fix It Right - Circuit Strategy for Modern Vehicles
DESCRIPTION:Relationships in Vehicle Circuits – Voltage\, Current\, and Resistance\nCircuit Behavior and Fault Pattern Recognition\nElectrical and Electronic System Diagnostic Principles\nTest Method Application for Circuit Evaluation\nCommon Electrical Fault Identification\nDiagnostic Process Integration\n\n  \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/fix-it-right-circuit-strategy-for-modern-vehicles/
LOCATION:The Venetian\, Marco Polo 803&804
CATEGORIES:Vehicle Technology
ATTACH;FMTTYPE=image/png:https://www.aapexshow.com/wp-content/uploads/2026/04/zixlaUlsQDuAp3vd8Hg2_Gary_Machiros-transformed.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193528Z
CREATED:20260427T221658Z
LAST-MODIFIED:20260813T193528Z
UID:10000483-1793698200-1793709000@www.aapexshow.com
SUMMARY:Engine Mechanical Diagnosis with Electronic Equipment
DESCRIPTION:Diagnostic Techniques – Current Probes\, Vacuum\, & Pressure Transducers\nQuick Diagnoses of Engine Mechanical Issues Without Disassembly\nCamshaft Timing Diagnostics\nMisfire Diagnostics – Ignition and Mechanical\nReal-World Case Studies\n\nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/engine-mechanical-diagnosis-with-electronic-equipment/
LOCATION:The Venetian\, Marco Polo 801&802
CATEGORIES:Vehicle Technology
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T123000
DTSTAMP:20260813T193529Z
CREATED:20260427T221700Z
LAST-MODIFIED:20260813T193529Z
UID:10000484-1793698200-1793709000@www.aapexshow.com
SUMMARY:Driven to Perform: Mastering Motivation for Success
DESCRIPTION:A high-impact\, interactive workshop designed to help service advisors\, managers\, and shop owners unlock motivation\, improve performance\, and drive results. \n\nWhat truly drives motivation (and what kills it)\nHow to motivate your team without pressure or burnout\nProven strategies to stay personally driven and focused\nLeadership techniques that build accountability and culture\nHow motivation improves sales\, communication\, and customer trust\nBoost motivation\, elevate your team\, and improve shop results.\n\nPractical tools you can use immediately with engaging discussions and real-world application. Hands-on exercises and group interaction. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/driven-to-perform-mastering-motivation-for-success/
LOCATION:The Venetian\, Marco Polo 805&806
CATEGORIES:Talent Management
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2F1JNpecXBSqmmVHee0fMD_Mark20Seawell_2023bb-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T093000
DTEND;TZID=America/Los_Angeles:20261103T133000
DTSTAMP:20260813T193308Z
CREATED:20260427T221124Z
LAST-MODIFIED:20260813T193308Z
UID:10000441-1793698200-1793712600@www.aapexshow.com
SUMMARY:Developing Better Diagnostic Judgement and Critical Thinking
DESCRIPTION:Sharpen your instincts and elevate your accuracy with Developing Better Diagnostic Judgment and Critical Thinking – a powerful\, real world course designed for automotive professionals who are ready to move beyond parts-swapping and guesswork. The class begins by helping form the proper mindset and attitude towards the challenges encountered everyday. The class then guides you through a structured\, repeatable diagnostic process rooted in the scientific method\, critical thinking\, and real-world logic. You’ll learn how to leverage tools like scan data\, oscilloscopes\, and thermal imaging while applying methods like “triangulating faults” and analyzing delta to make confident\, data-driven decisions. Packed with relatable case studies\, varied testing strategies\, and a mindset shift toward process ownership and accountability\, this course delivers the practical knowledge and refined judgment every technician needs to solve complex problems and build long-term trust with customers. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/developing-better-diagnostic-judgement-and-critical-thinking/
LOCATION:The Venetian\, Galileo 903-904
CATEGORIES:Vehicle Technology
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/20241029_AAPEX_16x9_v1.00_01_07_17.Still007.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T113000
DTEND;TZID=America/Los_Angeles:20261103T130000
DTSTAMP:20260813T193311Z
CREATED:20260427T221132Z
LAST-MODIFIED:20260813T193311Z
UID:10000446-1793705400-1793710800@www.aapexshow.com
SUMMARY:Build the Bench: Attracting\, Hiring\, and Keeping the Right People in Today’s Market
DESCRIPTION:The long-term strength of the independent aftermarket depends on workforce development and leadership succession. In an increasingly competitive labor market\, reactive hiring and inconsistent onboarding threaten shop stability\, culture\, and profitability. \nIndependent repair businesses that thrive build intentional systems to attract\, select\, and develop high-performing professionals who align with their standards and values. \nThis session provides a practical\, repeatable framework for strengthening hiring decisions\, accelerating onboarding effectiveness\, and reducing costly early turnover. \nParticipants will learn how to: \n\nDevelop a values-based hiring filter that protects shop culture\nStructure onboarding milestones that increase early productivity\nReduce first-year turnover and misalignment\nBuild internal leadership depth instead of relying solely on outside hires\nCreate accountability systems that reinforce professionalism and technical standards\nStrengthen long-term team stability in a competitive labor environment\n\nAttendees will leave with actionable systems designed to protect workforce consistency\, reinforce shop standards\, and strengthen the long-term sustainability of independent repair businesses. \nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/build-the-bench-attracting-hiring-and-keeping-the-right-people-in-todays-market/
LOCATION:The Venetian\, Galileo 905-906
CATEGORIES:Talent Management
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261103T120000
DTEND;TZID=America/Los_Angeles:20261103T140000
DTSTAMP:20260813T193309Z
CREATED:20260427T221126Z
LAST-MODIFIED:20260813T193309Z
UID:10000442-1793707200-1793714400@www.aapexshow.com
SUMMARY:Charging Pains and Battery Drains for EVs and I.C.E.
DESCRIPTION:Delphi’s senior instructor Dave Hobbs will bring intermediate to advanced technicians up to date on the evolution and operation of charging systems and diagnostics of 12-volt battery drains for BOTH I.C.E. (gas and diesel only) and Electrified vehicles. (Hybrids\, Plug-In Hybrids and Electric Vehicles). \nTopics include: \n\n12V Battery & Charging System Update\n12V Battery Parasitic Drain Diagnostics\nMHEV Charging System Update\nHEV\, PHEV & EV Charging System Update\nIntro to EVSE (Electric Vehicle Supply Equipment) Featuring a live demonstration testing a level 1 J1772 charge cable\n\nTo register for this session\, please CLICK HERE.
URL:https://www.aapexshow.com/event/charging-pains-and-battery-drains-for-evs-and-i-c-e/
LOCATION:The Venetian Expo\, Level 2\, Joe’s Garage\, Bay 3
CATEGORIES:Vehicle Technology
ATTACH;FMTTYPE=image/jpeg:https://www.aapexshow.com/wp-content/uploads/2026/04/event-files2Ff6K9yrfHSKqlaQMEKFn3_Dave-Hobbs20Red20Oval20Fuel20Pumps.jpg
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